Expertise

Transformation and operational performance

Gaining productivity, service quality and agility by transforming organisation, processes and information systems.

What we do

Productivity plans: levers (automation, process re-engineering, self-care, nearshoring), indicators, business case and roadmap.
Operations industrialisation: underwriting, policy administration, claims, journey quality.
Programmes and project portfolios: governance, budget, methods, PMO, programme direction.
Target organisation: diagnosis, scenarios, organisation design and employee-representative dialogue.
Post-merger integration and carve-outs: structuring, steering and delivery.
Change management and agility: team support, SAFe and Scrum methods.
Sourcing: outsourcing and offshoring studies.

Operations productivity plan for a motor insurance broker-insurer.
Creation of a transformation department and project portfolio management for an insurance group.
Post-merger integration of three insurance companies, in what was then Europe’s largest insurance merger.
Target organisation for a group-protection insurer.
Sourcing study of the accounting function of a major insurance group.

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